Privacy Policy

1. Who We Are

Languages Academy ("we", "us", "our") is a language training institution based at BPTP Sector 37 D, Gurugram, Haryana 122005, India. We operate the website at languagesacademy.co.in and provide French language coaching services including TEF Canada, TCF Canada, and DELF preparation.

2. Information We Collect

We collect the following categories of personal information:

• Identity & Contact: Name, email address, WhatsApp/phone number, city, and country — provided when you fill in a lead form, book a demo, or contact us.
• Payment Information: Transaction IDs and order references processed through Razorpay or Stripe. We do not store card numbers or CVV codes — these are handled entirely by our payment processors.
• Usage Data: Pages visited, browser type, device, and IP address collected automatically via server logs and analytics.
• Course & Booking Data: Course selections, scheduled session times, attendance records, and performance notes created during your enrolment.
• Communications: Messages sent via our contact form, WhatsApp, or email.

3. How We Use Your Information

• To process bookings, enrolments, and payments.
• To send booking confirmations, invoices, and session reminders.
• To deliver coaching services and track your learning progress.
• To respond to enquiries and provide customer support.
• To send relevant course updates and promotional offers (you may opt out at any time).
• To comply with applicable laws and prevent fraud.
• To improve our website and services through aggregated analytics.

4. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your data on the following legal bases: contract performance (to deliver the services you purchase), legitimate interests (to improve our services and communicate with prospective students), and consent (for marketing communications, which you may withdraw at any time).

5. Sharing Your Information

We do not sell your personal data. We share it only with:

• Payment processors (Razorpay, Stripe) to complete transactions.
• Communication tools (CallMeBot/WhatsApp, email service providers) to send notifications and confirmations.
• Google for calendar integration and Google Meet session links.
• Analytics providers for aggregated, anonymised usage insights.
• Legal authorities when required by law or to protect our rights.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Enrolment and payment records are kept for a minimum of 7 years for accounting and tax purposes. You may request deletion of your account and associated data at any time (subject to legal retention requirements) by emailing us at info@languagesacademy.co.in.

7. Cookies

Our website uses essential cookies required for authentication and session management. We may also use analytics cookies to understand how visitors use the site. You can control cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in to the student portal.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Receive your data in a portable format.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please email info@languagesacademy.co.in. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Passwords are hashed and never stored in plain text. Payment data is handled exclusively by PCI-DSS compliant processors.

10. Children's Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: